How can we help you?
Find answers to common questions, create support tickets, or get in touch with our expert team.
Frequently Asked Questions
Getting Started
How do I create a new project?
To create a new project, log into your account and click on "New Project" in the dashboard. Fill in the project details and our team will get back to you within 24 hours.
What information do I need to provide?
We need your project requirements, target audience, preferred technologies, timeline, and budget range to provide you with the best solution.
How long does the initial consultation take?
Our initial consultation typically takes 30-60 minutes where we discuss your requirements and provide recommendations.
Technical Support
How do I access my project files?
You can access your project files through our secure client portal. We'll provide you with login credentials once your project is ready.
What if I need changes to my website?
We offer ongoing maintenance and support. You can request changes through the support ticket system or contact your project manager directly.
How do I update my website content?
We provide training on how to update your content, or you can request updates through our support system.
Billing & Payments
What payment methods do you accept?
We accept credit cards, bank transfers, PayPal, and for UAE clients, we also accept AED payments. For India clients, we accept INR and UPI payments.
When is payment due?
Payment terms vary by project. Typically, we require 50% upfront and 50% upon completion. For ongoing services, we bill monthly.
Do you offer refunds?
We offer refunds within 30 days of project completion if you're not satisfied with our work, subject to our terms and conditions.
Still need help?
Our support team is here to help you 24/7. Get in touch with us through any of these channels.
Email Support
info@kredmaxx.com
Phone Support
+971 50 387 7199
Business Hours
Mon-Fri 9AM-6PM GST